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Committed to...

solving real-world problems and enhancing the user experience

Venice eLearning Relaxing


My role as a designer is about solving large, complex, problems using methods like


  • UX research

  • design thinking

  • systems thinking

  • metaphorical thinking

  • empathy

  • prototyping

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Behavioral skills complement technical knowledge and are essential for designers to excel in their roles, build strong professional relationships, and contribute to a positive and productive work environment.

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Effective Communication: Designers often work in teams and interact with clients or end-users. Strong behavioral skills enable them to communicate clearly and empathetically, ensuring that technical information is conveyed effectively and understood by everyone involved. This helps prevent misunderstandings, enhances collaboration, and fosters a positive work environment. Customer Service: Many designers directly engage with customers or clients. Having good behavioral skills allows them to handle inquiries, complaints, and concerns with patience and professionalism. Satisfied customers are more likely to trust the technician's expertise and recommend the services to others. Problem Solving: Technical problem-solving often involves working with other team members or seeking assistance from colleagues. Good behavioral skills promote effective teamwork and collaboration, leading to more efficient and successful solutions to complex technical challenges. Conflict Resolution: In a team environment, conflicts may arise due to differences in opinions or approaches. Understanding behavioral skills can help designers manage conflicts constructively, find common ground, and work towards a resolution that benefits everyone involved. Adaptability and Flexibility: The technology landscape is constantly evolving, and designers need to adapt to new tools, methodologies, and challenges. Behavioral skills such as adaptability and flexibility enable them to embrace change, learn new skills, and stay relevant in their field. Time Management: Designers often juggle multiple tasks and responsibilities. Strong behavioral skills, including organizational abilities and time management, help them prioritize tasks, meet deadlines, and maintain productivity. Stress Management: Technical work can be demanding and stressful, especially when dealing with critical issues or tight deadlines. Understanding behavioral skills like stress management allows designers to cope with pressure more effectively, reducing burnout and enhancing overall well-being. Professionalism and Ethics: Behavioral skills play a vital role in upholding professionalism and ethical standards in the workplace. Designers must treat their colleagues, clients, and sensitive information with respect and confidentiality.


To stay up to date with current learning trends I currently do the following

  • participate in user testing

  • collaboration with other designers and developers

  • attend professional development conferences

  • experiment with technology new and old

  • community engagement

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